Tuesday, August 10, 2010

Mint vs Yodlee vs Quicken

Over the weekend, due to compelling reasons I'll get to later, I took a deep-dive into the two most popular online "Banking 2.0" products: Yodlee and Mint. My overall impression: These guys really have a long way to go.

This isn't really a review of either. Instead, it's more of a wish-list... for what I wish either Yodlee or Mint were, but alas, they are not.

First, I admit it. I love Quicken. I've used some version of Quicken's desktop product since I migrated from MS Money in 2002. Well, actually, when I went anti-Windows and switched to FreeBSD in 2004, I couldn't get Quicken to work with Wine and gave GNUCash a whirl for a few months. But eventually I returned to my beloved financial management software (the only reason I returned to Windows). I currently use Quicken 2008 Home and Business.

And my wife, well, she's a financial analyst. She likes crunching numbers more than shopping for shoes, if you can believe it. (Ok, that's probably stretching it a bit.)

My point is that we're not just managing our weekly allowances here. We're serious about our finances and our financial futures.

What do we like about Quicken?

While we have a lot of gripes with Quicken that I won't go into, none of them prevent us from getting the job done. Sometimes we just have to be creative or work a bit harder to understand how Quicken works.

For starters, we love the automated account aggregation features. We've gone so far as to move nearly all of our accounts to banks that support updating via Quicken's OneStep Update feature because it saves so much time in reconciling accounts, analyzing our 401k's, IRA's and brokerage accounts and tracking loan and credit card balances.

We also love the ability to categorize transactions and then tag categories to specific tax line-items. Though I use QuickBooks for my business accounting, we both incur a not-insignificant amount of unreimbursed work-related expenses. We also donate to charity, have capital gains, have healthcare-related expenses, student loans and mortgage interest. While tax time is never 'a breeze', it certainly isn't the nightmare it would be without Quicken.

Finally, we love Quicken's reporting. We use the custom reporting features extensively to drill down and better understand every aspect of our spending and our investments, to compare to previous periods and to ensure that we're always improving our situation. We don't have to experiment or guess.

So why would I want to move away from Quicken?

Perhaps my wife and I are peculiar in this respect, or perhaps not. We each have our own computers for normal, day-to-day use and we share an old laptop for our "family" activities. Turns out the only thing installed on said laptop is Quicken.

Ideally, we'd both love to have access to our Quicken data from our own machines, with the data itself stored on our shared file-server. I know there are convoluted or 3rd-party ways to make this happen, but the fact is that Quicken is not designed to run this way. All of the work-arounds have some limitation we're unwilling to accept or risk we're unwilling to take.

And, just recently, I found out that I'm going to be traveling extensively. Though we share the laptop with Quicken installed, we each take responsibility for updating our individual accounts, categorizing transactions and making manual entries when required. As I anticipate being on the road for weeks and possibly months at a time, I feel horrible about making my wife take care of all of our finances alone.
Wouldn't it be great if Quicken existed 'in the cloud'?

My wife initially suggested that I install some Remote Desktop application so that I could access the shared laptop over the internet and keep my accounts up-to-date. To me, that seemed really cludgy and so 2004. I asked her to give me some time to investigate our online options as I was sure there was a solution out there. Here's what I found:

Aggregation

Both Yodlee and Mint offer the account aggregation features that Quicken does... but not as nicely. For example, let's say you make a transfer from a savings account to a checking account. Quicken, Yodlee and Mint will all download the transfer transaction from the banks for both accounts.

But Quicken goes one step further and, while the transfer shows in both accounts, it considers the transfer a single transaction. You can tag it, classify it, add a memo to it, change the description or whatever, and the changes show up in both accounts. In Yodlee and Mint, these are separate transactions and to get the reporting to work correctly, you have to edit the transaction twice, once for each account.

Budgeting

Both Yodlee and Mint offer budgeting features, if you want to call it that. What they really offer is the ability to set a monthly goal for each expense category, let you report on how your actual spending compares to your budget and can alert you when a category is getting close to going over your goal. It's the old 'envelope budget' method I suppose.

Perhaps this is enough for someone in high school managing their income from their part-time job at the local cinema. Adults are more sophisticated and require more sophisticated budgeting and forecasting tools. Both Yodlee and Mint fail miserably in this area.

Taxes

Yodlee and Mint both have, for individual transactions, a checkbox to identify that transaction as "tax related". I am at a complete loss as to how this could be helpful to anyone.

Hopefully Mint, being owned by Inuit (the guys who make Quicken and TurboTax) will come up with some tighter tax integration features... and preferably let customers tag categories to specific tax line-items like Quicken does today.

Accessibility

Both Yodlee and Mint have one up on Quicken. They are accessible anytime and from anywhere you have a web browser and internet connection... including your mobile phone. Our instance of Quicken sits securely on a laptop and is accessible only from that laptop. And while I could go through the trouble of setting up a VPN tunnel... well, that's a lot of trouble. The Remote Desktop solution is, unfortunately, the only solution I see as viable.

Conclusion

As I mentioned before, if you're managing your income from a part-time job or managing your weekly allowance from your parents, the 'snapshot' view of your transactions provided by the likes of Yodlee and Mint might be sufficient. But it's exactly that... a snapshot view. Neither Yodlee nor Mint allow for managing your finances.

And while Quicken does nearly everything very well, the fact that it is a desktop app is severely limiting to those of us who 'tele-home' (my newly-coined term for those of us who have to spend significant amounts of time away from home, yet still want to feel a part of it).

29 comments:

  1. My wife (a CPA) and I use Quicken extensively and in all of the ways you mentioned plus some. Today a coworker of hers was trying to convince her to use Mint. I found your review and comparison very helpful.
    I also have a number of gripes with Quicken, but sharing it between my desktop and my wife's is not one of them. I save the Quicken data file to my hard drive. I share that folder, and my wife maps it as her Q: network drive on her computer. Since Quicken lets you save your file anywhere on your computer you want, she uses that Q:Quicken file. We back it up regularly to her hard drive (which I in turn map as my Q: network drive). And every morning at 2AM Mozy.com backs up a copy to the cloud.

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  2. Thanks for the tip, Scott. I had read about using a data file on a network share, but had also read advice against it because Quicken wasn't designed to be used that way. Plus, it didn't solve the accessibility issue caused by my travel and needing something secure but over the public Internet. As an interim solution, I found a free service, http://logmein.com, that actually works really well for remote access. Finally, Mozy is awesome!

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  3. stash your quicken on a virtual machine that is saved somewhere in the cloud (eg. cloudshare, amazon, even a rackspace account) and you get the benefit of quicken but reachable from any computer.

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  4. From the perspective of an IT Manager, I see your points, I just don't agree with them. Your analysis is incomplete and based on too little data from the products you dislike. You have the personality type of a freeBSD user, you want total control at your fingertips. You will spend days building a script to save you 2 minutes 3 times. You will fidget with every transaction in your lifetime in Quicken, and you will derive happiness from that process, so it is fine. A normal person does not find joy in these tedious horrible processes. But they do have the patience to examine the mass produced solution.

    For the rest of us, there are things like Windows and Mint/yodlee. For mass produced users of evil like Wells Fargo, Etrade and the company ING 401k, Mint.com and yodlee are perfect. They track every transaction, automagically do some analytics and provide value to a person who really just doesn't care to spend days on end editing a quicken file. It takes over3 months to aggregate enough data to be useful and didn't really work well for me until I hit a year. Now I love Mint. I will never go back to Quicken, it is a massive waste of time. You only get so many heartbeats in your life you know.

    As for categorizing me as a high school kid who budgets movies, while not insulted, I think you are short sighted. In the hands of a normal user, minty tools far outweigh the "no budget" that 99% of Americans use. I happen to think my strategies for retiring with wealth and paying for my home out of dividends work just fine. Quicken, MS Money, Yodlee and Mint don't provide accurate prebuilt tools for any of my dirty financial planning. Excel does. If you say Quicken can do everything you really need to as some "financial genius" I'll call you out on it. Quicken still must have a lot of financial institutions data input manually. I can do that in Excel. Provide analytics with access.

    I wish you luck with Quicken and give you props for using BSD instead of a Mac. I'll keep hammering on the feature requests on Mint's awesome customer service page powered by getsatisfaction.com so that you will be able to come to the dark side later on. :)

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  5. Thanks for your input. You bring some clarification where I didn't in the article. It is definitely not an exhaustive treatment of Yodlee or Mint, and nearly nothing about Quicken except to compare specific features. There are some things both do well that Quicken doesn't (like supporting smaller banks and local credit unions). And some things for which I too resort to Excel (planning, forecasting) because none of the products meet our needs.

    Surprisingly, I also agree with you on a few other points. I'm definitely not a 'financial genius'. And Quicken doesn't do everything.

    As for Mint/Yodlee vs nothing at all, I wholeheartedly agree. I've pointed a number of people to both who were previously not budgeting, and it's been great for them. I wouldn't recommend anyone jump immediately to Quicken unless they identify their requirements and determine the product meets their needs better than something free. With Quicken, we pay for a lot of features and tools we'll never use and, as I mentioned, we still have to use Excel for some of the most important things.

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  6. Have you ever tried DropBox? It's awesome and it's free. I have our Quicken data file stored in there. DropBox is installed on both my laptop and my husband's. We can each access the same database to enter our changes and it updates it on both computers DropBox automatically. It is also stored in the cloud so if you are without your laptop you simply log into your DropBox account to access it. I store my client's QB files in there as well so I can access them from my PC or my netbook when I am on site.

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  7. I do the same. Nice solution but I don't know what would happen if two people tried working with the same file simultaneously, and you need to get in the habit of giving your machines a bit of time to upload the latest QB and Quicken files before just closing the lid and putting a laptop to sleep, otherwise you may try accessing the file from a different machine and be working on an older version. Outside of being careful in these ways, dropbox is proving to be a great way to make Quicken and QB work "in the cloud".

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  8. Mint is nearly good enough for me.
    I'd like it to always categorize deposits from my former employer as 'pension', similarly for social security deposits, cell phone payments, etc.

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  9. Thank you for the suggestion. We're running on DropBox now and so far it's great. The challenge (for my wife, anyway) is to make sure she closes Quicken when she's finished and lets it sync completely before shutting down her laptop. For now, we're also making distinct backups after every session and storing those on DropBox as well, just in case.

    Within Quicken's limitations in terms of multiple users, DropBox does seem to be a near-perfect solution!

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  10. We're thinking of switching from Mint to Quicken - for more flexible reporting features.
    Thoughts?

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  11. Mr. Goode,

    I completely agree with you. I've been trying Mint for a week or two. I'm planning on changing to Mint. At this point I'm just testing, so I keep both Mint and Quicken updated. Although Mint is conveniently on a cloud and has it's own iPhone app, the features are not buff enough. It's not what I'm used to. So I'm now I'm second guessing Mint. I thought that since they are a Intuit company that it would be mostly the same; it is not! Mint is a summary or condensation of Quicken. I will continue updating both and will let you know my final conclusions. So far it seems I'm staying in Quicken. I just wish they had a way I could access the info on my mobile. Thanks for the post!

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  12. Howdy Mr. Goode,

    I have been a Quicken user (like you with complaints, but make it work). I still use Quicken 2007 Home & Business. I need a personal AND small business solution that is web-based with a mobile app. My issue is needing my hubby to input transactions as they happen (versus me finding out when near and unfortunately recently real overdraft issues occur).

    Love the Dropbox idea, but still doesn't work for me unless I can find a mobile app that would also connect into that same database to add transactions. We live rural with no land or power lines. We have one laptop that I (and only me) updates the Quicken data. I can rarely get on the laptop so updated and reconciled about once a week (issues definitely occur if I wait longer and sometimes that isn't often enough). We have android smartphones that have been wonderful at keeping me connecting for my home based businesses and checking my bank balance (thought it is not my REAL balance) to see if I need to reconcile sooner.

    If anyone has a way or know someone who could develop a mobile app for android (and iPhone ... some day I may have a Mac and iPhone) that would allow us to input financial transactions on the fly and integrate with a Quicken database would be awesome!!! Then I should have a true balance all the time and just pull my bank data in to confirm I haven't missed any transactions when I reconcile. If I could add a "tag" in Quicken 2007 Home & Business that would be almost perfect if had a cloud based sync and mobile app. At the moment I "tag" for a cost or profit center by putting in my desired "code" with a ! (of course could use any symbol of choice) after such as "ABC! fuel for company truck" or "ABC! meeting with potential client" in my comments. So when I run expense reports I just run a report specifying for all transactions with the "ABC!" in the memo section for the dates, accounts, categories I specify. Does a newer version of Quicken allow for "tags" without this workaround?

    What I really want is a way to do all this in a cloud/mobile environment that can be synced.

    Fun & Smiles,
    CC Heart Cindy :)

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  13. Howdy again,

    For everyone else. I also tried the Mint.com thing being they said had mobile apps.

    Mint didn't ask me where to start downloads. I just wanted to start with the new year. So right away had 3 months of a data not properly categorized, dated (WANT TRANSACTION DATE, NOT BANK POST DATE) or named (nearly 300 transactions with gobly gook names). I couldn't delete ANY of the transactions for the extra months I didn't want. Mint didn't ask me for starting balance or outstanding items. The balance listed NEVER matched any balance I could reconcile to. It didn't make my last posted balance. It didn't match my banks "available balance" and of course it didn't match my reconciled "real balance". Mint.com never answered my questions about figuring out how they determine the balance so I could fix it. I had no desire to commit too much time trying to fix Mint.com if it wasn't going to work. I tried calling "duplicate" but just left it there shaded. I then saw the "exclude from Mint" option. Because I had already marked "duplicate" so many transaction it APPARENTLY would not let me reselect on those duplicates using the multiple edit to change to "exclude from Mint". I had to change one by one. In the end, it still didn't remove the transaction. Did search and discovered lots of others would like to just be able to DELETE.

    The real reason I signed up was for Mobile app (being I really didn't like giving a 3rd party my bank information). The mobile app didn't do the only thing I really wanted ... to ADD TRANSACTION when on the go. After reading feedback on their customer service website it seems that Mint doesn't even allow you to "match" bank transactions against manually input transactions!! I've followed Mint.com since before Intuit took over. They do not seem very responsive to major feature points from customers. So I deleted my bank account and on the hunt again.

    Sigh...

    Fun & Smiles,
    CC Heart Cindy :)

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  14. I recently bought update for Quciken Home & Business. But also bought Verizon iphone and was looking at financial apps and came acroos Mint app which sounded good. But wondered about comparison with Quicken H&B,. This article really helped me. Staying with Quicken for now.

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  15. I may have to write an update to this entry.
    I started using Mint.com along with the Android app... as a supplement, not a replacement... for Quicken. The app is definitely handy to get a quick glance at things when it's convenient and/or I otherwise just don't feel like opening Quicken.
    The dilemma I have right now is whether to upgrade to Quicken 2011. My Quicken 2008 will cease to function next month. The reviews on Amazon say it's horrible.

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  16. I experienced the same issue with mint - only after using it for 2 years. It has caused such a mess of my financial life. I now regret terribly that I depended on mint so heavily. Their customer support is horrendous.

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  17. I would add a couple of comments to your article. I moved from quicken to Mint for precisely the mobile in-the-cloud reasons you mention, but I'm going back. In addition to not having the features that you mentioned, Mint is also a flawed program with abysmal tech support. And don't take my word for it. Read through the questions (and few answers) on their forums and you'll see people begging for help for months at a time. When the tech support people finally read the questions they often respond with boiler plate answers (copy and paste) from the manual that have little to do with the questions. (A question about how to get a stuck transaction label, for example, was answered by generic instructions on how to fill out the transaction labels.)

    The flaws are not many, but are frightening. One is the "Auto-categorization Feature." It automatically assigns a random label to a transaction downloaded from your bank. So, if I buy gas on day, it will list it as groceries. Or if I buy wine, it will be listed as furnishings. There doesn't seem to be much connection with its labels to the products purchased. It forces us to have to run home every evening, turn on Mint and make the corrections by hand. (Making me wonder how Mint is an improvement over a spreadsheet.) The tech support response to this has been --for well over a year--that their engineers are working on it. Another problem is that many transactions get hung up in a "pending" category (gray and in italics). I have some that are five and six months old. Again, the response is that the engineers are working on it. But it makes it impossible to have any accuracy in budgeting and making totals. Recently one of the tech people said that they had discovered and run a script that allowed us to delete those transactions and re-enter them by hand. But that was barely helpful, because we can only enter them as cash transactions and most were company deposits or credit card charges or other. So the totals may be correct, but the sources are still thrown off. And the tech people seem to be unable to acknowledge this as a problem.

    So, I am going back to Quicken. It's being linked to one computer may be a problem, but its problems (I hope) are a trade up from Mint's. Mint is "free" but it is clearly too expensive in terms of time. The forums are full of conversation about what alternatives to Mint might be. I think eventually Mint will discover that its business model (sell advertising and ignore customers) will cause it to fail.

    Stan Duncan

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  18. I haven't tried Mozy, but I use logmein often, and was wondering, when reading your article if it could be used with quicken. I have several old programs on my lap top at home that I choose not to upgrade, that won't work on my new ones, so when I want to use them I simply go to them from logmein from wherever I am. It works perfectly, and I have a hunch I could do the same with Quicken while on the road.

    Incidentally, I also have two defunct hard drives cannibalized from old dead mainframes on that lap top, giving me something in the neighborhood of around fifteen gigs of memory accessible from anywhere. It's a bit like having my own private online data storage.

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  19. Hi, Stan. Not sure if you saw my other article about Quicken 2011, but I found the perfection solution to having access to the Quicken database file(s) "in the cloud" and from multiple computers. Check out DropBox. Just put your Quicken files there... and you'll be good to go.

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  20. Does DropBox protect you in some way from you and your wife updating the same file at the same time? Or do you just have to both carefully co-ordinate changes? I can't believe it's the year 2011 and there's still no decent online solution for two people trying to manage their shared and personal finances!

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  21. Interesting points. I used Quicken for years but I found Mint to be a lot less work for (primarily) monitoring expenses.
    meClaudius

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  22. No. We have to coordinate. If we both try to open Quicken at the same time, one of us will successfully sync our changes to Dropbox. The other's Quicken file will be saved to Dropbox, but with a different filename making the discrepancy obvious. That person's changes are effectively lost and have to be re-entered.

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  23.  I'm pretty happy with Quicken 2011 and I used 2008 before hand.  I like the forecasting better in the newer version.

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  24. Mint used to leverage trusted Yodlee to gain access to your bank, but it appears that's changing or changed on or around 4/1/11.  Not that Mint or mother Intuit is a small slipshod  organization, they're not, but according to their site, it appears they are now going directly to your bank, so they must have decided to hold your bank credentials themselves.  Just something to consider as the security landscape changes.

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  25. I've used Quicken for many years.  Its reporting is great.  I find it useful preparing tax schedules and tracking reimbursed and unreimbursed business expenses.  However, as another Guest noted, it can easily be a time sink.

    More recently, I've been trying to move to Mint.  Like many, I am not impressed by their customer support team's responsiveness to enhancement requests.  I've also spent a lot of time trying to make Mint do some things that I previously took for granted in Quicken, like reconciling my accounts.

    Has anybody tried Mvelopes, Neobudget or Inzolo?  They all offer cloud based financial management solutions that appear to be closer to Quicken in their capabilities than Mint.

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  26. Man, my sister and I have been through the same trials and tribulations. Quicken has lots of old-fashionedness that is annoying, so we tried Mint. It's way more convenient, you can access it anywhere, you can use team work with others... But it's missing too many features and has too many bugs. Seriously. In quicken I can attach a receipt or invoice to every single transaction and have a paper trail. In mint, no way. Solution, use Quicken and Dropbox, make sure you close it (and backup) every time you finish, so that when someone else or another computer opens your quicken file, you won't lose changes. Make your Quicken file password-protected, and you'll be pretty safe and have ALMOST the same convenience as Mint, with so much more power.

    I still use Mint, just as a day-to-day little cute way to check up on all my accounts in one place. It's really just like a checkup tool that is faster than logging into each bank account separately. So use it daily to check in, and when it's time to actually do personal finance WORK, use quicken with your file saved in Dropbox. Save yourself the disappointment of trying to make Mint your only personal finance tool. Cloud Convenience has not yet caught up to old-school programming.

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  27. @79a231dc81426fcb3eabc71566498fc8:disqus : Thanks for you feedback.   I had basically come to the same conclusion--that Quicken is still the way to go.  I find it ridiculous, two years after Intuit announced their acquisition of Mint, that Intuit has not found a way to integrate their two products--at least a little.  There is so much Intuit could do in this area.   I would be willing to pay a monthly fee for Mint if the product team would address some of the basic shortcomings. 

    I've played around with Yodlee, and actually found that although it meets my needs better than Mint, it's still not sufficient.

    Check out Buxfer.  Unlike Mint, it offers better reporting by custom date range, full customization of tags/categories, and primitive reconciliation capabilities.  It even allows you to import Quicken files--ironically, something that Mint does not yet do!  If I were to give up Quicken altogether, this is clearly a better option at this time.  However, I'm going to continue with Quicken for now.  Will have to see whether it makes sense to use Buxfer and Quicken together.  After all, this is about trying to be efficient, right?

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  28. I was wondering which Banks support quickens one step update without having to pay the bank for that feature.

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  29. Hi, Byron - Actually, I believe nearly all banks support one-step update without a fee. We only have one bank, a local, one-branch credit union, that isn't supported at all. None of them charge any fees for access.

    Anyone else have a different experience?

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